We ship through registered courier companies for all domestic orders.

At Rayna, we make sure each order is dispatched with care and love. Most orders are dispatched within 72hrs of order placement, however some orders may need further time. If later is the case, customer is notified by our team.

Please expect to receive all orders within 5-6 working days after placing order. 

Please note that Sundays and Public Holidays are not set as working days for standard deliveries.

SHIPPING CHARGES                                                                                 

We provide customers the Best Customer Service hence no additional shipping charges are added. Shipping is free all across Pakistan. 


Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx, Aramex etc.) at the time of your order delivery after you receive an invoice by the shipping agent.



All orders are processed from our own warehouse/workshop in Punjab, Pakistan. Orders will be delivered to the shipping address mentioned at checkout.


Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency.



For shipping to Pakistan, we accept COD (Cash on delivery) as well as all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks. For Bank Transfers please contact us right after placing your order. Otherwise it will be dispatched as a COD parcel. 



Once our team receive your order we usually try to ship it as soon as possible. If you wish to cancel an order please contact our customer service as early as possible. Once an order is dispatched it can not be cancelled. Please note 5% (of order value) cancellation/handling fees would be charged for account/card refund.

Please note during Sale, return, exchange and refund will not be applicable. Exchange will be entertained only if product has a problem or defect.

Please note that our fulfilment timeline does not include unforeseen and not in our control delays, that is in the event of a natural disaster, war, calamity, fire or epidemic. In such circumstances, your order will be processed and dispatched after our production and supply chains resume smoothly when any of the above events have passed. Please also note that in such an event, no cancellation or refund is possible.


RETURNS (if applicable)

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tag and must be returned within 10 days. 

This is applicable for all domestic (within Pakistan) returns.

Please note that for our international customers, returns are not always possible due to logistic issues. This is because return shipments to Pakistan attract substantial duty/tax charges and more often than not are not able to cross logistical and customs hurdles and consequently, never reach back to us. For international returns, the freight to Pakistan, duty/tax payment at port of entry in Pakistan and freight back to respective country is to be borne by the customer. 

REFUNDS (upon return)

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of the return. 
If approved, then your refund will be processed through a store credit note that can be redeemed on your next purchase. A credit note can only be used for in-store purchases on and cannot be redeemed in cash.
Please contact us at if you have any questions with returns and refunds.

EXCHANGES (if applicable)

We offer No questions asked replace/exchange policy. It must also be in the original packaging with tag and must be returned within 10 days. 

For returning or exchanging their article(s) unless the product was received in a defective condition, the customer will be responsible for paying their own shipping costs. 

Depending on where the customer lives, the time it may take for the exchanged product to reach the destination, may vary.

Please get in touch with us on or +92 3111 444 924 (Whatsapp/Calling) for any further queries. 


We try and do our very best to fulfil all orders within the specified timeline (5-6 working days) but at the same time we may experience some human related delays at different stages of order processing. We have to make sure that everything is perfect and impeccable before it reaches our customers so that it can grace their wardrobe for years to come. 

Please note that our delivery timeline is not final rather approximate and though most of the times all orders are fulfilled well within the timeline, on other occasions some orders are liable to get a little delayed due to logistics issues such as holidays of shipping companies. An order from our end will be delayed only if there is a genuine limitation at our end with regards to the quality of the product or a logistics (shipping) issue beyond our hands. In such a situation, our team would be working tirelessly to make sure the order is dispatched/forwarded as soon as possible. We will keep you updated if your order is delayed and send it at the earliest possible date. Be assured that in such a scenario, an order becomes a top priority for us and our production and merchandising team would leave no stone unturned to make sure that the order reaches you at the soonest date.


Please note during Sale, return, exchange and refund will not be applicable. Exchange will be entertained only if product has a problem or defect.


Please note by purchasing from RAYNA, you are agreeing to our purchasing terms, conditions and policies.